抱怨信/投诉信

写作框架

1）开头：自我介绍，交代投诉内容，表明本信的目的和要求。

2）正文：说明情况，告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。

语言上应注意投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

投诉信经典句型

1. I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。

2. I am writing to make a complaint about… 我写信是为了投诉……

3. It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。

4. I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。

5. l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。

6. I hope I can get my refund as soon as possible.我希望能尽快收到退款。

7. I hope that my problem will get your consideration. 我希望您能考虑一下我的问题。

8. It would be highly appreciated if you could… 如果你能……我将万分感谢。

9. I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且……

10. Thank you for your consideration and I will be looking forward to your reply.

例文: 你叫李红，一周前去香港度假时在一家商店买了一件女上衣，现有质量问题。请结合下面提示向该店外籍经理写一封英文信。

所购衣物：绿色女上衣，价格300元

问题：洗涤时退色，并说明理由。

要求：退款或换衣，并说明理由。

就此事发表看法或提出建议。

【写作指导】
　　信件类型： 抱怨信
　　内容：写信人针对出现的问题提出抱怨，希望得到对方的帮助
　　主体时态：一般过去时
　　正文部分：
　　①切中要害，客观说明存在的问题。
　　②有礼有节，说明存在的问题对自己造成的不利影响或危害；必要时也可提出自己对存在问题的解决办法或建议。
　　③语言力求简洁。

范文

Dear Sir/Madam%2c

I’m writing to you to complain about the quality of a green coat which I bought in your shop while I was on holiday in Hong Kong about a week ago. I bought it for 300 yuan in your shop%2c but there seems to be something wrong with it.

When it is washed%2c the color faded away. Now I can’t wear it. It’s not my fault%2c so I’d like you to solve the problem for me. I insist you change it for another one for me or give me my money back. I think it’s better for you to make sure that everything in your shop is good. Then you will have more customers.

I’m looking forward to your early reply.

　　 Yours truly%2c

Li Hong

投诉信怎么写(去纪检委告状的诉状怎么写)